Privacy and Booking Policy

Sky Global Travels & Tours is a Rome-based travel agency. We help families and travellers arrange flight bookings, hotel bookings, Umrah packages and travel to Europe, Turkey, Egypt, Morocco and Pakistan.

We are responsible for the personal data you share with us when you contact us or make a booking. You can reach us at skyglobaltravelstours@gmail.com, on +39 371 696 7694, or at Via Benedetto Bordoni 38, 00176, Rome, Italy.

We only ask for what we need to arrange your travel. Depending on what you book, this can include:

• Contact details: your name, phone number, email address and address.
• Travel details: passenger names as shown on the passport, date of birth, nationality, and passport details when a booking or visa requires them.
• Booking preferences: seat choice, extra baggage, special meals or wheelchair assistance. Some of these can reveal health information, so we use them only to arrange the service you ask for.
• Payment details: the information needed to take and record your payment.
• Messages: what you send us by WhatsApp, email, phone or our website forms.
• Website data: basic technical information such as browser type and pages visited.

• To arrange, confirm and manage your flights, hotels, packages and Umrah travel.
• To contact you about your booking, changes and travel updates.
• To issue tickets and vouchers and to keep records of payments.
• To answer your questions and provide customer support.
• To meet our legal, tax and accounting obligations.
• To improve our website and services.
• To send offers or news, only if you have agreed to receive them.

Under European data protection law (GDPR), we rely on the following grounds:

• Contract: we need your details to arrange the booking you asked for.
• Legal obligation: we must keep certain records and respond to lawful requests.
• Consent: for example for special assistance needs or marketing messages. You can withdraw consent at any time.
• Legitimate interests: running and improving our services and keeping them secure, without overriding your rights.

We share only the information needed to complete your travel arrangements, with:

• Airlines, hotels, tour operators and Umrah service providers.
• Booking systems and payment service providers we use to process your order.
• Public authorities, when the law requires it.
• Professional advisers such as accountants, where necessary.

We do not sell your personal data.

Your trip may involve suppliers outside the European Economic Area, for example in Pakistan, Saudi Arabia, Turkey, Egypt or Morocco. When needed to complete your booking, we send them only the details they require and take reasonable steps to protect your information.

We keep your information for as long as needed to manage your booking, provide support and meet legal, tax and accounting duties. After that, we delete it or make it anonymous.

You have the right to:

• Access the personal data we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your data, where the law allows.
• Ask us to restrict or stop certain uses of your data.
• Receive your data in a portable format.
• Withdraw your consent at any time.

To use any of these rights, contact us. We aim to reply within one month. If you are not happy with our answer, you can complain to the Italian data protection authority, the Garante per la protezione dei dati personali.

We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No method of sending or storing data is completely secure, so please avoid sharing sensitive details in public places or with anyone you do not trust.

Our website may use cookies to work properly and to understand how it is used. You can manage or delete cookies in your browser settings. Our pages may link to other services such as WhatsApp or Google Maps. They have their own privacy policies, which we do not control.

1. Send your request. Tell us where and when you want to travel, by WhatsApp, phone, email or our website.
2. We confirm the options. Our team checks availability and tells you the price and conditions.
3. You confirm and pay. Check the details carefully, then confirm your booking and payment with us.
4. We issue your travel documents. You receive your tickets or vouchers and travel details from our team.

Fares and prices shown on our website or in a chat are for guidance until our team confirms them. Airlines, hotels and other suppliers can change prices and availability until a booking is confirmed. We will tell you the final price, including any taxes and fees, before you confirm.

Names on tickets must match the passport or travel document exactly. Please check every detail before we issue your booking. Corrections after issue may be refused by the airline or may carry a fee.

Every traveller is responsible for having a valid passport, any visa needed and the documents required to enter their destination. Rules can change, so please check official sources. We are happy to point you in the right direction, but we cannot guarantee entry to any country.

Cancellation and change options depend on the airline, hotel, fare or package terms. Some bookings are non-refundable, and changes may carry fees from the supplier. If you need to change or cancel, contact us as soon as possible with your booking details so we can explain the conditions that apply.

What is included in an Umrah package depends on the package you choose. Please confirm the inclusions with our team before you book. Visa and document processing takes time, so we recommend planning early and sending your documents promptly.

We can arrange extra services such as seat selection, extra baggage, special meals and wheelchair assistance. These are arranged on request and depend on airline availability and fare rules. Please tell us when you book so we can arrange them in time.

Questions about your booking? Message us on WhatsApp or call our Rome team. We usually reply within 15 minutes, from 09:30 to 19:00, Monday to Saturday. You may also find quick answers on our FAQs page.